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Recent Customer Engagement Trends: 1) Better infrastructure required: Starbucks and Google partner on Wi-Fi upgrade for 7,000 Starbucks locations (out of 19,000 units) over the next 18 months. For both...

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I wish every consumer brand and B2B brand wrote their online Terms of Service (TOS) agreements / contracts like Pinterest. With this level of attention to detail, is it any wonder that Pinterest now...

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Bye Bye Blackberry

After nearly 14 years, I am no longer using a Blackberry. At the T-Mobile store in Oak Park, IL on Feb. 13, I dropped my two year “relationship” with AT&T and turned off my iPhone 3G and my...

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